Patna Packers Privacy Policy

Last Updated: July 10, 2025

Your Privacy Matters to Us

At Patna Packers ("we", "our", "us"), we protect your personal information as carefully as we handle your belongings. This policy explains how we collect, use, and safeguard your data when you use our packing, moving, or storage services in Patna.

1. Information We Collect

When you book our services, we may collect:

• Contact Details: Name, phone number, email, and Patna address
• Move Details: Pickup/destination addresses, inventory lists, special handling requirements
• Payment Information: UPI IDs, bank details (processed securely via Razorpay)
• Communication Records: Call recordings for quality assurance, WhatsApp/email correspondence
• Device Information: IP address, browser type when using our website

2. How We Use Your Information

• To provide and manage our packing/moving services
• To process payments and send invoices
• To send SMS/WhatsApp updates about your move (e.g., "Your truck has reached Danapur")
• To improve our services based on feedback
• To comply with legal requirements under Indian law

3. Data Sharing & Protection

We only share information when necessary:

• With our verified moving crew assigned to your job
• With payment processors (Razorpay) for transaction completion
• With government authorities if required by law (e.g., transport permits)
• Never with third-party marketers or advertisers

4. Data Security Measures

• Encrypted digital storage for all customer data
• Regularly updated antivirus and firewall protection
• Access restricted to authorized staff only
• Physical documents shredded after 6 months

5. Your Rights (Under Indian IT Act)

• Access: Request a copy of your stored data
• Correction: Update inaccurate information
• Deletion: Ask us to erase non-essential data (except records required by law)
• Opt-Out: Unsubscribe from promotional messages (reply STOP to SMS)

6. Cookies & Website Tracking

Our website uses essential cookies to:

• Remember your quote requests
• Analyze traffic patterns (Google Analytics)
• No third-party advertising cookies are used

7. Policy Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of changes. Major updates will be notified via SMS/email.